Todaili Terms of Use

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These Terms of Use are a binding agreement between you and Todaili Ltd. By creating an account or using Todaili, you accept them. If you do not accept them, do not use Todaili.

1. The agreement and who we are

1.1 Todaili is operated by Todaili Ltd. (“Todaili”, “we”, “us”, “our”).

1.2 “Todaili” or the “Service” means our mobile apps for iOS and Android, our websites at todaili.com and web.todaili.com, our booking links, and the back-end services behind them.

1.3 These Terms, together with our Privacy Policy and any additional terms we present to you for a specific feature, form the entire agreement between you and us about the Service.

1.4 You accept these Terms by creating an account, by signing in, or by otherwise using the Service. If you are accepting on behalf of a company or other organisation, you confirm that you have authority to bind it, and “you” means that organisation.

2. Who may use Todaili

2.1 You may use Todaili only if:

• you are at least 13 years old;
• if you are in the European Economic Area or the United Kingdom and are under 16 (or under the age of digital consent in your country, if that age is higher), your parent or guardian has consented to your use of Todaili and has accepted these Terms on your behalf;
• you have the legal capacity to enter into this agreement, or your parent or guardian has entered into it for you;
• we have not previously terminated your account or barred you from the Service.

2.2 Todaili is offered for personal use and for the business use expressly described in section 10. It is not offered for resale.

3. Your account and phone number

3.1 Registration. An account requires your name and a mobile phone number that you control. We verify the number by SMS. Your account is personal to you; one person, one account. Do not let anyone else use it.

3.2 Accurate information. You must give us accurate information and keep it current. Registering a phone number that is not yours, impersonating anyone, or creating an account for someone else without authority, is a breach of these Terms.

3.3 Your number is your key. Because sign-in depends on receiving an SMS, anyone who controls your phone number can control your account. Keep your device and SIM secure, and tell us at once if you believe your account has been accessed without your authority.

3.4 Recycled numbers. Mobile operators reassign numbers. If you give up a number that is registered to a Todaili account, delete the account first. We are not responsible for access gained by a later holder of a number you abandoned.

3.5 Charges. Your mobile operator may charge you for data and for receiving SMS. Those charges are yours.

3.6 Notifications. By registering you agree to receive service messages from us — SMS verification codes, push notifications about your events, chats and appointments, and important notices about your account, these Terms or the Service. These are part of the Service and are not marketing.

4. Your licence to use Todaili

4.1 Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to install and use the Service for its intended purpose.

4.2 You must not, and must not allow anyone else to:

• copy, modify, translate, adapt or create derivative works of the Service, except as the law expressly permits despite this restriction;
• reverse engineer, decompile or disassemble any part of the Service, or attempt to derive its source code;
• rent, lease, lend, sell, sublicense, distribute or otherwise make the Service available to a third party, or operate it as a service bureau;
• remove, obscure or alter any notice of ownership, trade mark or restriction;
• access the Service by any automated means — scrapers, bots, crawlers or scripted clients — or use any client other than our official apps and websites;
• extract, harvest or compile data about other users, businesses or their members, whether manually or automatically;
• probe, scan or test the vulnerability of the Service, breach or circumvent any security or authentication measure, or access data not intended for you;
• circumvent, disable or interfere with any limit, quota, plan restriction or paywall, or use any method to obtain paid features without paying for them;
• interfere with the Service’s operation, impose an unreasonable load on it, or attempt to deny service to anyone;
• use the Service to build, train or improve a competing product, or any machine-learning model; or
• use the Service in breach of any applicable law, or of any export control or sanctions regime.

4.3 Responsible disclosure. If you discover a security vulnerability, tell us at support@todaili.com and give us a reasonable opportunity to fix it before disclosing it. Do not access, alter or exfiltrate other users’ data in the course of testing.

5. Your content and the rights you give us

5.1 You keep ownership. “Your Content” means everything you create, upload or send through the Service: events, tasks, goals, notes, messages, photos, videos, voice recordings, business profiles and service listings. As between you and us, Your Content is yours. These Terms transfer no ownership in it to us.

5.2 The licence you grant us. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, adapt in format, display and otherwise use Your Content solely to the extent necessary to operate, secure, support and improve the Service and to provide it to you and to the people you share it with. This licence exists so that we can run the Service — deliver your message, resize your photo, send your reminder, back up your calendar. It does not permit us to sell Your Content, to publish it outside the Service, or to use it in advertising. It ends when Your Content is deleted, except for copies retained in routine backups for the period described in our Privacy Policy, and except where it has been shared with others who still hold it.

5.3 Your promises about Your Content. You confirm that you own Your Content or have all rights needed to use it and to grant the licence in clause 5.2, and that Your Content, and our handling of it as permitted here, does not infringe anyone’s rights or break any law.

5.4 We do not pre-screen. We have no obligation to monitor Your Content, and we do not review it before it is sent or published. We may, but need not, review, refuse, restrict or remove any content that we reasonably believe breaches these Terms or the law, or that exposes us or our users to risk. Removing content does not oblige us to remove any other content.

5.5 Feedback. If you send us suggestions or ideas about the Service, we may use them freely, without obligation, payment or attribution.

5.6 Back-ups are your responsibility. Todaili is not a backup or archival service. Keep your own copy of anything you cannot afford to lose. Note especially section 8.

6. Acceptable use

6.1 You are responsible for everything done through your account. You must not use Todaili to do any of the following, or to help anyone else do it:

• break the law, or promote or facilitate an illegal act;
• harass, bully, threaten, stalk, defame or intimidate anyone, or incite others to do so;
• post or send hateful content, or content that incites violence or discrimination against a person or group;
• post or send sexual content involving a minor, or any content that sexualises a minor, in any form. We report such material to the competent authorities and terminate the account immediately;
• post or send pornography, gratuitous violence, or content that is obscene in the circumstances;
• impersonate another person or organisation, or misrepresent your identity or affiliation;
• send spam, chain messages, bulk unsolicited invitations, or marketing to people who did not ask for it;
• run a scam, a pyramid or referral scheme, a phishing attempt, or any other deceptive practice;
• collect, store or publish another person’s information without their consent, including screenshots of private conversations where that would be unlawful;
• distribute malware, or anything designed to damage, disable or gain unauthorised access to a system or data;
• advertise or sell goods or services that are illegal, or whose sale is restricted, without the licences the law requires;
• make bookings you do not intend to keep, or book in a way designed to occupy or deny a business’s availability;
• create accounts by automated means, or create a new account after we have terminated a previous one; or
• do anything that damages Todaili’s reputation or that of its users.

6.2 Reporting. If you encounter content or behaviour that breaches these rules, report it to support@todaili.com. Include enough detail for us to find it. We review reports and take the action we consider appropriate, which may include removing content and suspending or terminating accounts.

6.3 Emergencies. Todaili is not an emergency service. Never rely on it to reach anyone in an emergency. Call your local emergency number.

7. Contacts and invitations

7.1 If you grant Todaili permission to read your contacts, the app uploads a name and one phone number for each contact in your address book, so that we can show you which of them already use Todaili. This is explained in section 3.3 of our Privacy Policy.

7.2 Your responsibility. You confirm that you are entitled to provide your contacts’ details to us for this purpose, and that doing so does not breach any duty you owe them or any law that applies to you. If you are unsure, do not grant the permission — Todaili works without it.

7.3 Invitations. When you invite someone, you are sending them a message. Invite only people you actually know and who would welcome it. Do not use invitations to advertise, and do not repeatedly invite someone who has not responded.

8. Chats, sharing and the 30-day rule

8.1 When you share an event, a task or a message with other people, they can read, copy, screenshot, save and forward it. Once you have shared something, you cannot unshare it from another person’s memory, device or screenshots. Share accordingly.

8.2 Deleting your account, or a message, removes it from the Service, but it may remain visible to other participants in a shared conversation until the 30-day deletion removes it, and events you shared may remain in the calendars of the people you shared them with.

8.3 When you join an existing group, you do not receive messages sent before you joined.

9. AI features

9.1 Todaili includes an AI assistant that reads what you write to it and proposes events and tasks. What is sent, to whom and where is set out in section 5 of our Privacy Policy.

9.2 Output may be wrong. AI output is generated automatically and can be inaccurate, incomplete or inappropriate. It is a suggestion, not advice, and nothing is added to your calendar unless you accept it. Check every date, time and detail before relying on it. We are not liable for a missed, duplicated or mis-scheduled commitment that results from an AI suggestion you accepted.

9.3 Not professional advice. Nothing produced by the AI assistant is medical, legal, financial or other professional advice.

9.4 Do not send the assistant anything confidential or sensitive that you would not want processed by our AI provider, and do not attempt to misuse it to generate content that breaches section 6.

9.5 We may change, limit or withdraw AI features at any time.

10. Businesses and providers

This section applies if you use Todaili to run a business calendar and take bookings (a “Provider”).

10.1 Todaili is a tool, not a party. We provide scheduling software. We do not provide, endorse, supervise, guarantee or take any part in the services a Provider offers. Any appointment is a contract between the Provider and the member, and Todaili is not a party to it. Disputes about a service, its price, its quality, a cancellation or a no-show are between those two parties.

10.2 Your obligations as a Provider. You are solely responsible for:

• holding every licence, permit, registration, qualification and insurance that the law requires for the services you offer, and complying with every law that applies to them;
• the accuracy of your business profile, your services, prices, durations and working hours;
• honouring the appointments you accept, and for your own cancellation, rescheduling and no-show policy, which you must make clear to your members;
• collecting payment for your services, which happens outside Todaili, and for issuing any invoice or receipt the law requires;
• accounting for and paying all taxes arising from your business; and
• how you treat your members, including how you communicate with them.

10.3 Consumer and marketing law. If you contact your members outside Todaili, or use their details for anything other than the appointment they booked, you must have a lawful basis and comply with the applicable consumer, privacy and anti-spam law wherever it applies to you. We may suspend a Provider who uses Todaili to build a marketing list.

10.4 Data protection roles. In respect of the personal information of your members that you see or collect through Todaili, you are the controller and, within the Service, we act as your processor. We will process that information only to provide the Service and on your documented instructions, which these Terms and your use of the Service constitute; keep it confidential and impose confidentiality on anyone we allow to access it; apply the security measures described in section 11 of our Privacy Policy; use only the sub-processors listed in section 7 of our Privacy Policy, and give you notice of a material change; assist you, so far as is reasonable and at your cost where our assistance is substantial, with data subject requests, security, breach notification and impact assessments; notify you without undue delay if we become aware of a breach affecting that information; and delete it when you delete the relevant business or your account, subject to our routine backup cycle and to any retention the law requires. Once you take member information out of Todaili, you are the sole controller of what you do with it, and clause 18 applies.

10.5 Member lists. A member belongs to the member, not to you. Members may leave your business at any time, and you must not obstruct them.

10.6 Our discretion. We may remove a business, a service, an image or a description that we reasonably believe breaches these Terms, the law, or the rights of others.

11. Appointments and bookings

11.1 Availability shown in Todaili reflects what the Provider has configured. We do not guarantee that a slot is genuinely available, that a Provider will honour a booking, or that a Provider will be at their stated address at the stated time.

11.2 Cancellation, rescheduling, late arrival, no-show and any charge for them are governed by the Provider’s own policy, not by us. Ask the Provider before booking if their policy matters to you.

11.3 Reminders are a convenience, not a guarantee. Notification delivery depends on your device, its settings, your network and the operating system’s own rules. A missed reminder does not excuse a missed appointment, and we are not liable for one.

11.4 Todaili does not currently process payments for appointments. Any payment for a service is arranged directly between you and the Provider.

12. Paid subscriptions

This section applies where we offer paid plans. Where no paid plan is offered to you, Todaili is free to use and nothing in this section creates a charge.

12.1 How plans are sold. Subscriptions are sold as in-app purchases through the Apple App Store or Google Play. The price, the billing period, what the plan includes and any trial are shown to you in the app before you confirm. Your purchase is completed with Apple or Google, who charge the payment method on your store account. We never see your card details.

12.2 Automatic renewal. Subscriptions renew automatically at the end of each billing period, at the then-current price, and your store account is charged within 24 hours before the period ends, unless you cancel at least 24 hours before it ends. This is how the app stores operate; we do not control it.

12.3 How to cancel. Cancel in your App Store or Google Play account settings — not by deleting the Todaili app, which does not cancel anything. Cancellation takes effect at the end of the current billing period. You keep the paid features until then.

12.4 Trials. Where a free trial is offered, it converts into a paid subscription unless you cancel before it ends. One trial per person per plan.

12.5 Refunds. Because Apple and Google take the payment, refunds are handled by them under their own policies and we generally cannot issue one. Ask the store first. Nothing in this clause limits any non-waivable right you have to cancel a transaction or obtain a refund under the consumer protection law that applies to you, including in the EEA and the United Kingdom. Where such a right applies, contact us at support@todaili.com and we will help you exercise it.

12.6 Price changes. We may change subscription prices. A change will not affect the period you have already paid for. We will give you notice before a change takes effect, and the store will ask for your consent where its rules require it. If you do not accept a new price, cancel before the next renewal.

12.7 What a plan includes. Plans are defined by limits and features described in the app at the time of purchase. We may add to a plan freely. We will not materially reduce what a paid plan includes during a period you have already paid for.

12.8 If a subscription lapses. If a subscription ends or payment fails, features above the free level stop being available. Your data is not deleted: existing appointments remain visible to you and to the people who booked them, and you can still use the free level of the Service. You may be prevented from adding new members or from using paid features until you subscribe again.

12.9 Taxes. Prices include or exclude tax as stated by the store at purchase. Any tax arising from your own business activity is yours.

12.10 No refunds on termination for breach. If we terminate your account because you breached these Terms, you are not entitled to a refund of amounts already paid, except where the law requires one.

13. Third-party services

13.1 The Service relies on third parties — app stores, cloud hosting, an SMS provider, an AI provider, a maps provider — listed in section 7 of our Privacy Policy. Their availability is outside our control.

13.2 Content or links from third parties, including business profiles and anything a user writes, are not endorsed by us and are not our responsibility. If you follow a link out of Todaili, the other site’s terms and privacy policy apply, not ours.

14. Availability, changes and beta features

14.1 We aim to keep the Service available, but we do not promise that it will be uninterrupted, timely, error-free or secure. It may be unavailable for maintenance, for updates, or because of events outside our control.

14.2 We may change, add or remove features, and may discontinue the Service or any part of it. Where a change materially reduces the Service and we can reasonably give notice, we will. If we discontinue the Service altogether, we will give you reasonable notice and a reasonable opportunity to export or record your data, and we will refund the unused portion of any subscription you have already paid for.

14.3 We may require you to install an update. Older versions may stop working.

14.4 Beta features. Features identified as beta, preview or experimental are provided as-is, may change or disappear, and may not work correctly. Do not rely on them.

15. Suspension and termination

15.1 By you. You may stop using Todaili at any time and delete your account from Settings. Deletion is permanent — see section 14 of our Privacy Policy.

15.2 By us. We may suspend or terminate your account, or restrict your access to any part of the Service, if we reasonably believe that you have breached these Terms or the law, that your account presents a security or safety risk, that your conduct exposes us or other users to legal liability, or where we are required to do so by law. Where it is reasonable and lawful to do so, we will give you notice and, for a breach capable of being fixed, an opportunity to fix it. For serious breaches — in particular those involving the safety of a person or a minor — we may act immediately and without notice.

15.3 Effect. On termination your licence ends and you must stop using the Service. Your data is handled as described in our Privacy Policy.

15.4 Survival. Sections 5.3, 5.5, 6, 10.4, 16, 17, 18, 19, 21 and 23 survive termination, along with any other provision that by its nature should.

16. Disclaimers

17. Limitation of liability

17.1 To the fullest extent permitted by law, neither we nor our directors, employees or suppliers will be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profit, revenue, business, goodwill, opportunity, anticipated saving, data or content — whether or not we were told such loss was possible, and regardless of the legal theory relied on.

17.2 Without limiting clause 17.1, we are not liable for: a missed, late or undelivered notification, reminder or message; a missed, cancelled or duplicated appointment; the loss or deletion of chat messages, including by the automatic 30-day deletion; the acts or omissions of any other user or Provider; unauthorised access to your account obtained through your phone number, device or SIM; or the failure or unavailability of a third-party service on which the Service depends.

17.3 To the fullest extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Service or these Terms is limited to the greater of (a) the total amount you paid us for the Service in the twelve months before the event giving rise to the claim, and (b) ILS 400.

17.4 Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for wilful misconduct. If you are a consumer, nothing in this section affects your non-waivable statutory rights.

17.5 The limitations in this section are a fundamental basis of the bargain between us and apply even if a limited remedy fails of its essential purpose.

18. Indemnification

To the fullest extent permitted by law, you will indemnify and hold harmless Todaili, its directors, officers, employees and agents against any claim, demand, loss, liability, damage, fine, cost and reasonable legal fee arising out of or relating to: your breach of these Terms or of any law; Your Content; your use of the Service; your contacts and invitations under section 7; if you are a Provider, the services you offer, your dealings with your members, and your handling of their personal information under section 10; and any dispute between you and another user. We will notify you of any such claim, may participate in its defence at our own cost, and you will not settle it in a way that imposes an obligation on us without our written consent.

19. Governing law and disputes

19.1 Governing law. These Terms and any dispute arising out of or relating to them or to the Service are governed by the laws of the State of Israel, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

19.2 Jurisdiction. The competent courts of Tel Aviv-Jaffa, Israel have exclusive jurisdiction, and you and we submit to that jurisdiction.

19.3 Consumers. If you are a consumer resident in the European Economic Area, the United Kingdom or another jurisdiction whose law gives you the right to bring proceedings in your place of residence or to the benefit of mandatory provisions of your local law, clauses 19.1 and 19.2 do not deprive you of that protection.

19.4 Talk to us first. Before starting proceedings, please contact us at support@todaili.com with a description of the problem and what you would like us to do. Most disputes can be resolved this way. We ask that you give us 60 days to respond before filing a claim. This clause does not prevent either of us from seeking urgent injunctive relief.

19.5 Individual claims. To the fullest extent permitted by the law that applies to you, disputes will be resolved on an individual basis and not as a class or representative action. This clause does not apply where it is unenforceable — including where the class-action law that applies to you gives you a right that cannot be waived — and its unenforceability does not affect the rest of this section.

19.6 Time limit. To the extent permitted by law, any claim arising out of or relating to the Service must be brought within one year of the date it arose, or be barred.

20. Apple and Google terms

20.1 These Terms are between you and Todaili only, not with Apple Inc. or Google LLC. Todaili, not Apple or Google, is solely responsible for the Service and its content.

20.2 Your licence to use the iOS app is limited to a non-transferable licence to use it on any Apple-branded device that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.

20.3 Apple has no obligation to provide any maintenance or support for the iOS app. If the iOS app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation in respect of the app.

20.4 Todaili, not Apple, is responsible for addressing any claim by you or a third party relating to the app, including product liability claims, any claim that the app fails to conform to a legal requirement, and claims under consumer protection or similar legislation, and for investigating and defending any claim that the app infringes a third party’s intellectual property.

20.5 You confirm that you are not located in a country subject to a US Government embargo or designated as a “terrorist supporting” country, and that you are not on any US Government list of prohibited or restricted parties.

20.6 Apple and its subsidiaries are third-party beneficiaries of these Terms and, on your acceptance, have the right to enforce them against you. Google and its affiliates have the equivalent benefit in respect of the Android app.

21. Our intellectual property

The Service, including its software, design, interface, text, graphics and the Todaili name and logo, is owned by us or our licensors and is protected by intellectual property law. Except for the limited licence in section 4, these Terms grant you no right in it. You may not use our name, logo or branding without our prior written permission, except to refer to the Service factually.

If you believe content on Todaili infringes your intellectual property, write to support@todaili.com identifying the work, the content complained of and your contact details, and confirming that you have a good-faith belief that the use is not authorised.

22. Changes to these Terms

We may amend these Terms. The date at the top shows when they were last updated. If a change is material, we will give you reasonable prior notice in the app or by another means we reasonably consider effective. Changes take effect on the date stated in the notice, and your continued use of the Service after that date means you accept them. If you do not accept a change, stop using the Service and delete your account before the change takes effect. Changes will not apply retroactively to a dispute that arose before they took effect.

23. General

23.1 Entire agreement. These Terms and the documents they refer to are the entire agreement between you and us about the Service, and replace any earlier understanding about it.

23.2 Severability. If any provision is held unenforceable, it is to be modified to the minimum extent necessary to make it enforceable, or, if that is not possible, severed. The rest remains in force.

23.3 No waiver. If we do not enforce a provision, that is not a waiver of it.

23.4 Assignment. You may not assign or transfer these Terms without our written consent. We may assign them to an affiliate, or in connection with a merger, acquisition or sale of assets, on notice to you.

23.5 Force majeure. Neither party is liable for a failure to perform caused by an event beyond its reasonable control, including war, civil unrest, natural disaster, epidemic, failure of a public network or utility, or an act of government.

23.6 Notices. We may give you notice in the app, by push notification, by SMS to your registered number, or by posting on todaili.com. You give us notice by email to support@todaili.com.

23.7 No agency. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between you and us.

23.8 Language. These Terms are published in English, Hebrew and Arabic for your convenience. In the event of any inconsistency, the English version governs, except where the law that applies to you requires otherwise.

23.9 Headings. Headings are for convenience only and do not affect interpretation.

24. Contact

• Email: support@todaili.com